Dazehouse Accommodation - RWANDA STANDARD ROOM

Lifestyle accommodation on the hill in Observatory. Perfect place to relax and unwind. Tastefully decorated hotel style home that offers 8 private guest rooms. The home has amazing views, a shared large swimming pool and an inviting garden that is great for relaxation. Each room has a private entrance inside the house and its own en-suite bathroom, uncapped wifi and Netflix. Secure parking on site and a 247-concierge available. Tranquil, peaceful, yet 1 minute away from the buzzing lifestyle. Ideal for executive business trips or romantic getaway.
The Space
EXPLORE THE CITY AND AFRICA THROUGH ONE OF OUR 8 THEMED ROOMS

THE HOUSE
- Located on in observatory, close to JHB CBD and Sandton.
- Daze House is situated close to O.R Tambo airport and conveniently close to big shopping malls. We are affordable and will ensure that your needs are taken care of to the best of our ability.
- Other facilities include: Laundry Facilities at an extra charge; shared swimming pool, 24 hour security, Parking, Concierge/24 hour front desk, waiting room with tea, instant coffee and sugar provided

YOUR ROOM AMENITIES
- Our Rwanda room expresses the African minimalism of the entire hotel. The room is fitted with a queen size bed, TV, air-con, and hanging and packing space.
- Inspired by the patterns and colors of Rwanda present in the landscape and vibrant culture.
- We have carefully curated each room with different elements to give a different feel every time you visit!
- Uncapped wifi
- Netflix
- Easily sleeps 2 (1 Queen sized bed)
- Serviced apartments daily with big cleans and change of linen weekly
- Espresso machine with 2 complimentary pods per day
- En-suite bathroom with toilet, basin and shower
- Bedside lamps for reading and ample plug points for charging
- No kitchen

NO SMOKING ALLOWED
*** Strict access policy which assists in ensuring excellent security at all times. We require ID copies before arrival and will notify concierge of your arrival***
Observatory is a Suburb in Johannesburg's east; it borders the suburbs of Houghton Estate, Cyrildene, Linksfield, Bellevue, Bellevue East and Dewetshof.
The apartment has two parking bays allowing you the opportunity to rent a car and have secure parking.
Alternatively, to car rental, we offer airport transfers.

Our driver can also be used as your personal reliable taxi driver during your stay - rates, times and venues to be discussed with him directly.
PLEASE NOTE THE FOLLOWING:
- No Visitors/Parties/Meetings or Events
This is a building policy set out by the body corporate and is for yours and your neighbours’ privacy and security.
Only guests booked are strictly allowed entry into the complex.
Please consider your neighbours and keep the noise level down.

- This is not a serviced apartment.
We offer a complimentary cleaning once a week if your stay is for more than 7 days. Cleaning equipment and appliances such as a broom, mop and washing machine are provided.
The apartment is professionally cleaned between each guest stay. This involves sanitising all kitchen surfaces, mopping and sanitising tiled floors, cleaning bathrooms, changing towels, changing of linen, dusting and polishing of furniture.
However, we are not able to do a deep clean after every check out. We can assure you that the apartment is clean, safe, and sanitised. Stains on couches/curtains/linen may be faint and visible – we do a deep clean and valet of all upholstery items quarterly. Some hard-to-reach places like lights may gather very small dust particles.
Please note, this is a humid and hot city. We close all windows after cleaning before your arrival. Due to this, the apartment may have a slightly musty smell. Please open the window’s and allow for some fresh air to flow on arrival.

- The apartment is self-catering.
To help get you started we provide you with a small quantity of tea, coffee and sugar, as well as some hand soap and shower gel, sunlight liquid and a lined kitchen bin. One new roll of toilet paper per bathroom. We will replenish these once a week if your stay is for longer than 7 days.
- Load shedding (Blackouts occur throughout South Africa at different times and are controlled by Eskom)
You may have electricity, but we may not. This could negatively impact on our response time. The apartment building you are staying at does not provide a generator. We do not provide candles for safety and fire hazard reasons. We recommend you ensure that your mobile/cell phone is charged as much as possible. You may need to use your cell phone torch to see. We sincerely hope load shedding does not last long and we apologise on behalf of South Africa to you for the inconvenience caused.

- Prepaid Electricity
Please ensure you watch your meter level and warn us before you drop to 0. We will top up on your behalf (up to R1000 per month/R500 per two week period) and send you the token to reload. Should you not watch the level, and your electricity runs out – please do not hesitate to contact us, and we will purchase and send you a new token.
Please note that we are unable to assist you with tokens after 9pm. If you do not monitor the levels and the electricity runs out after 9pm – Please purchase a voucher for yourself to reload so that you get electricity back immediately.
You can purchase a R50 voucher (minimum amount). The next morning, we will purchase a R500 voucher for you to ensure levels are correct.
Should you not be able to purchase a voucher for yourself, unfortunately we will only be able to assist the next morning.

- Gas Stove
Your apartment may have a gas stove. If you are using the stove regularly, please check the level of the gas bottle by feeling how heavy/full it feels. We also do this after every check out, but we are unable to monitor your usage and therefore if you are using it, please ensure that you check the level and alert us if you feel that it’s almost empty.

- BBQ/Braai
Should your apartment be equipped with a BBQ/Braai on the balcony. Please note that we do not list this as a utility and therefore we do not clean it or check the gas levels and we don’t know how it operates. Should you wish to use this facility, we will not be held responsible if you burn or injure yourself while using it.
(Please clean it before you use it and clean it after you use it)

- Unforeseen circumstances
South Africa is a developing economy – from time to time (thankfully not often) you may experience water outages and restrictions as well as problems with the fibre line. All faults are logged, and we rely on municipality to rectify the problem. We hope no outage lasts too long and we will try our best to keep you updated with the progress of the repairs. Unfortunately, any outages are out of our control.
Your property is in a prime location and occasionally you may be inconvenienced by traffic noises, foot noises, construction in the area or road works. Unfortunately, this is beyond our control and is common in any growing city.

It is out of the professional cleaner’s control to ensure the apartment looks brand new/unused and like a sealed bubble. This does not mean the apartment is not cleaned. The apartment furniture has been used as the apartment is not brand new and I do not replace the furniture every time a new guest stays. The professional cleaning company use vanish stain remover and JIK bleach to remove some harder stains – it can leave a faint orange ring mark.

South Africa is a hot and humid country and flying and crawling insects are common We fumigate the apartment quarterly and we can provide you with a can of Doom (Insect Killer). Insects in the apartment is not a sign of uncleanliness. Should there be a problem, please notify us.

We do not live at the apartment. We are available between 8am – 10pm on ******** message to help explain how to use/operate anything you may have difficulty using. We will also try and get security (if possible) to assist you if you are still struggling. Should you require someone to come out and assist you, there may be a 1 hour wait and a call out fee applicable if there is no issue and only a lack of understanding on how to use something. We are confident that you will know how to operate everything in the apartment as everything is simple and standard. Please note that we do not use a call line and the number listed is inactive. We promise to respond in under 20 minutes to any ******** message in the inbox sent between 8am – 10pm daily.

Please note, that we are unable to come out and assist you after 6pm.
- General
We check to ensure that all remote controls in the apartment are working before check in. However, it may go flat during your stay, or after we have checked it. If this is the case, please let us know and we will deliver new batteries – Please remember we do not live there and will attend to it as soon as possible.

All appliances are checked before your check in and confirmed working. However, things break outside of our control and with no reason or timing understanding. Should an appliance not be working during your stay – Please let us know and we will have the repair done as soon as reasonably possible. We will assist you in all ways possible if this does happen.
We check to ensure that the TV is operating and signed in before you check in. Sometimes things change and it signs out. If this is the case, please let us know and we will get you signed back in as soon as possible.

Please ensure you make use of the correct parking bay. If you park in a bay that does not belong to the apartment you are staying in, the complex has the right to clamp your vehicle and issue you with a fine. Your vehicle will only be released when the fine has been settled.

- Reservations and changes.
Reservations may not be changed within 10 days of your arrival date. Changes within the 10 days before arrival will not be accepted.
One change may be made to your reservation if your arrival date is more than 10 days away.
Additional nights may be added to your original booking, subject to availability at time of request.
All cancellations will be subject to the cancellation policy.
We only provide one key for guests. We do not have spare keys for guests. Please make use of lockboxes and/or security should you need to share keys. If you lose your keys or lock yourself out – there is a call out fee for us to come and open up for you. If it is after hours and we are offline, we will assist you first thing the next morning.
Please note that the pictures on the listing are taken by a professional photographer and were taken when the apartment was listed. Please refer to listing date for the age of the listing and images.

The following applies to Kwa-Zulu Natal properties outside of the city of Durban;
Please note, monkeys are a common appearance in the area. They are not dangerous. However, please close all windows and balcony doors if you are not at home as they can come inside and steal your food and make a mess.

We wish you a pleasant and enjoyable stay!!